Why Hardware Failure Is Costly Than Software Design Failure

In the realm of business triumph, the customer experience hinges on the product’s value, making hardware failures more detrimental than software design flaws. Recovering from a hardware product failure is often more challenging due to the complexity of design changes and in-field malfunctions.

While software modifications can swiftly address client needs through updates and patches, hardware design alterations pose unique challenges. These range from products failing to function to products working differently than expected, necessitating changes in usability.

For startups, a hardware failure can be catastrophic, exemplified by the Peleton treadmill recall. Established brands may recover, but startups risk severe damage to customer confidence, potentially derailing their business. To mitigate such risks, startups must adhere to best practices for risk assessment in hardware product development.

Strategic Planning and Education

Establish a solid business plan and acquire in-depth knowledge of the hardware product development process. Crowdfunding, while a valuable tool, should not replace a comprehensive business plan. Educate yourself early on to understand the complexities and determine if internal capabilities or external expertise are needed.

Supplier, Manufacturer & Design Risks

Develop a robust supply logistics network to identify and eliminate high-risk elements early in the development process. Recognize potential risks, such as designers pushing boundaries without understanding engineering and manufacturing impacts. Leverage outside experts to guide you through supplier selection and manufacturing.

Early Integration of Manufacturing Considerations

Merge user-centric design with low-risk manufacturing strategies to optimize opportunities and minimize risks. Utilize manufacturing knowledge specialists to align elements with the business model, reducing the need for major redesigns during the manufacturing review stage.

Importance of Concept Design Stage

Navigate the ‘design to production’ gate process by recognizing the significance of the Concept Design phase. This stage determines the product’s appearance, functionality, and major components. Decisions made during this phase impact the result, aligning with user needs at a reasonable price point.

Configure, Select, Evaluate, and Test

Mitigate hardware product risks by identifying and quantifying critical choices through rigorous testing. Consider factors such as heat resistance, material choices, and manufacturing risks. Implement tests throughout the development process to ensure product longevity and prevent hardware failures.

By adhering to these best practices, businesses can navigate the complexities of hardware product development, reducing the likelihood of failure and positioning themselves for long-term success.